Satisfaction Guarantee: Customer service and satisfaction is one of Kingdom Apparel’s main priorities. Before any order leaves our facility, it has been checked multiple times to ensure the quality of the product is of the highest grade. If for any reason, you are not completely satisfied with the quality of the product you have received, please contact us within 72 hours and we will work closely with you to try and resolve the issue at hand.
Kingdom Apparel’s Policies
Payment: When submitting a custom order, 50% deposit or full payment is due prior to beginning your order. If you make a deposit on your order, remaining balance is due prior to pick up. For your convenience we accept all major credit cards.
Turnaround: Kingdom’s typical turnaround time is 3-5 business days. Some orders with add-on services or custom orders may take longer.
Turnaround time begins when your order has been paid in full or when a 50% deposit has been made.
*With custom orders, artwork proof must be approved prior to beginning your order as well. Kingdom will be not responsible for missed deadlines due to weather conditions, power interruptions, back orders or errors from distributors, shipping errors, or anything else out of our control.
If we foresee any problems, we will inform you of the problem and will work with you to reach a solution.
Submitting Artwork for Custom Orders:
Getting your artwork in a timely manner is extremely important, and can delay the start of the job. For this reason, we ask that you call or email us when getting files ready for your order, so that we can ensure we get the correct files for completion. Art not supplied in ready format as required will be subject to art prep fees at our current rate (if needed). We will not be responsible for any misspellings or errors in artwork after the final proof is approved. You can send us your artwork in several ways:
• Mail files that are 15MB or less
• Bring us the file on a flash drive, or other media saving devices
• If neither one of these is applicable, please contact us so we can work together to get your custom prepared.
Rush Orders: If your deadline is closer than our standard 5 day turnaround, the only way to ensure order completion in time is to pay a rush fee. Rush fees will be added to the final invoice, and the price will depend on the day needed. We will contact you before adding the rush fee to see you if you would like to proceed with the order.
Social Media: We love making customizing and are proud of the work we do for you. Pictures are often taken during production and after projects are complete. We post pictures of shirts on sites like Facebook, Instagram, and Pinterest. It’s a great way to show our skills and to spread awareness of our brand. If you’re not comfortable with your project being photographed and shared, please let us know prior to placing your order.
Care Instructions: To ensure the longevity of your clothing product and product vibrancy, we always recommend machine washing your shirts in cold water, inside out, and tumble drying on low heat.
When purchasing photo printed items, all printed garments should washed prior to wear. You should expect a small amount of fading with water based or discharge prints. Because they are printed fabrics, the printing will fade along with the fabric after repeated washings. This is not a print defect.
Price Guarantee: We stand behind our work. Please check your order carefully and notify us of any problems within 72 hours of delivery. If, for any reason, we made a mistake making your order and it’s not as agreed upon in your emailed proof approval and falls outside these terms & conditions, we will gladly remake your order within 10 working days. We will not be responsible for errors found after 72 hours.
Pricing: Kingdom Apparel reserves the right to change our pricing at any time without notification. Estimates are valid for 30 days after the estimate’s creation.
Shipping: Unless otherwise agreed upon or requested, all orders will be shipped via USPS. The customer will be responsible for all shipping costs and will be included in pricing on the final invoice. Arrangements can be made for in-person pick up as well.
Custom Order Cancellation: Custom orders cancelled or modified 5 business days prior to the agreed delivery date will not be subject to any cancellation penalties. Orders cancelled 3-5 business days prior to agreed delivery date will be subjected to a $10.00 cancellation penalty.
Request to cancel an order 3 business days or less before the agreed delivery date will be handled on a case by case basis and can’t be guaranteed. Request to cancel within this time frame will be reviewed based on how far the order is in the production process and will be subject to a minimum cancellation fee of $10.00 and a maximum of $20.00. Orders cannot be cancelled once the customization process has begun, if so 50% deposit may be subject to forfeiture.
In Stock Product Cancellation: When cancelling your order for in stock items, cancellation must be made within 3 days of placing order. If cancellation is made later than 3 days, customer may be subject to a restock fee of $10.00.
Returned Checks: There is a $30.00 charge for all returned checks. If a check is returned, all payments will need to be made with cash or cashier’s check.